The product
AI customer support that connects to your systems
Liro connects to your shop, shipping, and support tools. The AI answers customer questions with the right data—order status, delivery, returns—so you can scale support without scaling the team.
Channels
Two channels, one experience
Reach your customers where they are - on your website and in their inbox.
Chat widget
See the widget in action
The chat widget runs directly on your website and helps customers instantly with clear, relevant answers.
- Answers in seconds, 24/7
- Escalates to a human when needed
- Customizable to match your brand
Subject: Order #847291
Hi, where is my order #847291? It still hasn't arrived.
HiEmma,thanksforreachingout!Yourorder#847291wasshippedyesterdaywithGLSandisexpectedtoarrivewithin1–2businessdays.Youcanfollowitanytimeusingthetrackinglinkbelow.Ifthere'sanythingelseIcanhelpwith,justreplytothisemail.
All email support inside Liro
Connect your support inbox once. From then on, every customer email lands in Liro. You read and reply inside the app—and your reply is sent as a normal email to the customer. No extra inbox, no forwarding: everything lives in Liro.
- One inbox—all in Liro
- Reply in the app, sent as email
The app
The app
Connect your stack, add your content, collaborate with your team, and track performance—all from a single dashboard.
Connect your stack in a few clicks
Connect ecommerce, shipping, and support tools in minutes.
Add content for the AI to use
Upload FAQs, product info, and policies so the AI can answer with your actual data.
Review and manage every conversation
See all customer conversations in one place, hand off to your team when needed, and ensure nothing falls through the cracks.
Invite your team and assign roles
Add colleagues, delegate permissions, and keep everyone on the same page—without shared logins.
Track conversations and measure impact
See how the AI performs, which topics come up most, and where your support can improve.
How it works
The agents in action
Questions are routed to the right agent, which generates the answer.
The routing agent receives each question, selects the right specialist agent, and returns a clear answer.
Ready to scale your support?
Connect your stack in minutes and let the AI handle the rest.